Refund and Returns Policy

At CKKRGLOBAL we believe in creating a great online and physical store shopping experience that is fun and hassle-free for all our customers so that they love shopping with us as much as they love our products. So, if you ever have to make an exchange with us, Our refund and returns policy lasts 14 days. If 14 days have passed since your purchased, we can’t offer you a refund or exchange. we have an extremely convenient exchange policy for your benefit that you can follow in 3 easy steps! 

Step 1: 

Simply contact the CKKRGLOBAL Customer Care Team 

• By writing an email to: info@ckkrglobal.com (please mention as Exchange in Subject)or,  
• Reaching out to us on our Hotline through WhatsApp/Viber +97152-7251529 or, 
• Direct Messaging us on Instagram or Facebook  

Step 2: 

Our Exchange Team will get back to you stating the procedure where you have to send the package back through a  Courier Service along with following details.

To –CKKR GLOBAL READYMADE GARMENTS LLC, Burj Al Mrabah Street, Al Saadah, Zone-2, Abu Dhabi, UAE
From – (Your Details with the order number)

Post it back to us within 2-3 working days, Please Email/WhatsApp us the Courier/Postal receipt of your exchange package. Please note that you must bear the cost of the delivery charge.

we can arrange on behalf of you if it’s not convenient for you to arrange with your busy work schedules, if you need us to arrange please inform us (delivery charges should be beared by the customer )The courier will pick up the exchange item from your doorstep and bring it to us for review. Once we’ve reviewed the exchange item for quality and hygiene we will let you know if your exchange has been approved.  

Step 3: 

Once approved, our courier will deliver the fresh new item right to your doorstep for your convenience.  

Online Website Purchases Exchange Policy 

• Exchanges are done strictly within 3 days after the delivery is completed.
• Refunds are only approved if the Item is found to be defective.
• All items should be new, unused, and with all CKKRGLOBAL brand/price tags on the garment still attached. Items that are damaged, unhygienic, soiled or altered may not be accepted and your exchange will be rejected.  
• The purchased item(s) are the customer’s responsibility until they reach the CKKRGLOBAL store for inspection. The company requests the customer to ensure that the items are packed and sealed up properly for exchange to avoid damage and tampering on their way to the store. 
• All exchange items will be inspected once we receive them before we can complete an exchange request. We try hard to accept all items returned to us to serve you better, but request that all returned items should pass our inspection for points mentioned above. 

• Item(s) can be exchanged for a different size, or an alternative product(s), subject to availability of stock.
• Please note that NO cash refunds or Store Credit Notes are extended to customers for any item exchanges.  
• If the new item that you are requesting an exchange for has a: 

• Higher Selling Price than the original purchase item – you will be requested to make an additional payment to cover the difference in price. 
• Lower Selling Price than the original purchase item – the balance money will not be refunded to you and you will forego that difference.  
• Under no circumstances can Bodysuit/Undergarments/Accessory/Cut Fabrics products be exchanged or returned due to hygiene reasons. 
• In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case, you will not be entitled for an exchange and you will have to bear the courier charges for the pickup and return.  
• Please note that all exchanges will take a period of 14 days in order to accommodate the courier return time, inspection time, product processing and courier delivery time. Your patience is highly appreciated.  
• Sale items purchased online cannot be exchanged under any circumstances. 

Common Rules 

• Purchases made at the physical store cannot be exchanged online. These exchanges can only be done by visiting the physical store 
• Purchases made online through the CKKRGLOBAL website CAN be exchanged at the Physical Store. However, customers need to e-mail the details and notify ahead of time in order for the physical store to proceed with the exchange or refund . 
• No cash refunds or Store Credit will be issued for item exchanges. If the item is defected, it has to be evaluated first before a decision can be made for a refund. 
• Orders made through our website and paid by card can be picked up from the shop. 

Need help?

Contact us at INFO@CKKRGLOBAL.COM for questions related to refunds and returns.